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EA Layoffs: Staff cut in support and safety teams despite $7.53B revenue.

EA Layoffs 2026: Employees Cut Ahead of $55 Billion Sale

EA cuts customer support and safety jobs despite $7.53B revenue, breaking stability promises as the company undergoes corporate downsizing before its $55B acquisition.

23 JUN 2026, 05:07 PM

Highlights

  • EA is cutting jobs in customer support, IT, and safety teams despite reporting $7.53B in annual revenue.
  • The layoffs break previous management promises of workforce stability and hit staff in both the US and India.
  • The downsizing appears to be corporate belt-tightening ahead of EA's pending $55 billion acquisition by an investment consortium.

Just eight months after Electronic Arts executives looked employees in the eye and promised no “immediate changes” to its workforce, the publisher is quietly rolling out another wave of pink slips. This time, the cuts are falling heavily on the invisible scaffolding that keeps its games online, staffed, and safe: the IT, recruitment, customer support, and Trust and Safety departments. While the company has declined to offer an official headcount, the sweep has hit both remote workers in the United States and veteran personnel at EA’s corporate hub in Hyderabad, India, some of whom had been with the gaming giant for over a decade.

The quiet downsizing was brought to light by Kotaku reports citing internal communications and 12 separate public departure posts from affected individuals. The publisher's "Fan Care" division, the customer service wing dedicated to fixing broken accounts and resolving technical bugs, appears to have taken the heaviest beating. In an internal email, a department head framed the cuts to the support team as an "operational evolution." 

The message explained that employees would be expected to adapt how EA works to better meet players' changing habits, explicitly noting: "As part of this evolution, we are making or proposing to make changes to some roles, creating new roles, and moving certain work to different teams, locations, or service partners." 

Trust & Safety Slashed Amid Broken Town Hall Promises

Beyond the customer help desk, the drawdown struck the Trust and Safety wing—the vital crew tasked with moderating toxic player behavior and enforcing anti-harassment rules across EA’s online lobbies, as well as internal IT and recruiters. For the Hyderabad office in particular, the suddenness of the dismissals proved jarring. It stands in bitter contrast to an internal town hall held last October, during which leadership sought to quell workplace anxiety by assuring staff that no mass restructuring was on the horizon. EA declined to provide Kotaku with a statement regarding the layoffs.

The timing of the pink slips points toward a massive structural milestone looming just over the horizon. Back in September, EA entered into a historic agreement to be acquired and taken private for $55 billion USD by an investment consortium comprising Saudi Arabia's state-backed Public Investment Fund (PIF), Silver Lake, and Affinity Partners, as per Gamesindustry.biz. 

The mega-deal is currently awaiting European Union regulatory clearance, with a final antitrust ruling scheduled for July 22. Though EA has not officially linked these specific quiet exits to the pending takeover, aggressive balance-sheet trimming is a routine, open secret in the corporate playbook right before a leveraged buyout gets finalized.

Battlefield 6 visual

ea.com

Layoffs continue despite Battlefield 6's success.

These layoffs are part of an ongoing trend of corporate downsizing that persists regardless of the company's financial performance. In March, EA laid off an unknown number of workers across four separate studios tied to Battlefield 6, alongside fresh redundancies at Skate developer Full Circle. 

The Battlefield cuts happened despite the blockbuster taking home Game of the Year at the UKIE Video Game Awards, moving over seven million units in its first three days on sale in October 2025, and crowning itself the best-selling game in the United States for the year. 

The overarching mandate from leadership remains crystalline: aggressively siphon resources away from player-facing care and experimental ideas, and funnel them entirely into safe, high-yield blockbuster IP. And strictly by the math, the strategy works. Against the backdrop of these rolling human exits, the publisher’s ledger remains fundamentally bulletproof, with EA recently reporting a massive $7.53B in net revenue for its latest fiscal year.

Krishna Goswami

Krishna Goswami

Author

Krishna Goswami is a content writer at Outlook India, where she delves into the vibrant worlds of pop culture, gaming, and esports. A graduate of the Indian Institute of Mass Communication (IIMC) with a PG Diploma in English Journalism, she brings a strong journalistic foundation to her work. Her prior newsroom experience equips her to deliver sharp, insightful, and engaging content on the latest trends in the digital world.

Published At: 23 JUN 2026, 05:07 PM